Ear Health Specialist website
The website has a clean and organised layout, with a clear main navigation menu at the top.The main sections include Home, Procedures, Consent Form, Booking, Ear Drops, About Us, Contact Us, and FAQs
About the Project
Implemented a Volunteer Registration system from scratch for external users. Created new custom objects, Database Schema, and enrollment forms to be accessed publically.
Challenges
High volume of customer support cases necessitating prompt attention and resolution. Urgent requirement for efficient case assignment, prioritization, and meticulous tracking of resolutions.
Solutions
Configured Service Cloud features including Case Management, Email-to-Case, and Web-to-Case. Set up assignment rules, escalation rules, and auto-response rules to ensure timely handling of cases. Developed custom reports and dashboards for real-time monitoring of case metrics and team performance. Integrated Salesforce with the companys knowledge base for streamlined case resolution.
Results
Achieved a significant reduction in case resolution times, improving overall team productivity. Provided real-time insights into case statuses and team performance through customized dashboards and reports. Improved customer satisfaction scores due to quicker and more effective issue resolution. Successfully integrated a robust case management system that aligned with the clients needs and industry best practices. Enhanced the operational efficiency of the customer support team, resulting in measurable improvements in key performance indicators.
Project Overview
Ear Health Specialist website
6 persons
10x sales increase
05/2022- now
Key Features & Functionalities
Appointment Booking:
The website offers multiple options for booking appointments, including an online booking system
Consent Form
The website includes a dedicated section for the consent form, which patients can access and review prior to their appointment.
Ear Drops Information
The website provides information about the ear drops sold by the clinic, including their purpose and usage instructions
Contact Form
The website features a contact form that allows users to leave a message and request a consultation with the clinic's experts.
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